"Instead of just getting an email with a PDF, clients now receive something very nice. It aligns with the luxury that our brand is associated with."
“We like to maximise the use of technology without losing that personal touch and that’s why Vamoos is the perfect tool for us.”
"If there are last-minute changes... we can just force the update on Vamoos... send them a wee little message, chaps, it's all updated and bingo, it's done."
We used to track the flights manually. Means say, go on each and every website and do it. We had a person assigned to it, but with the Vamoos, if there is a delay, it just comes in, it just cuts all the channels and goes straight to the client.
Vamoos has lifted a huge weight off our shoulders, providing a framework we can rely on to effectively and efficiently connect with our travelers
"Looking at the summer clients, over 80% of them have downloaded the app! It’s the perfect way for us to communicate with the client before and during their stay. It's very easy to update and use."
‘‘Vamoos works with a lot of other travel brands, so it’s specific to what we need which is very helpful. The countdown and weather are effective features, and really good to have. Overall, our clients like Vamoos and use it often. They find it helpful. It’s a very useful travel app.’’
"The average age of our clientele is 50 - 80... I gotta say it's like 98% have smartphones and can figure it out. The picture they have uploaded becomes a 'conversation starter' at dinner that night as other guests know who posted the photo. The Posts function creates a sense of community among the guests."
"The fact that it enhances the experience for the client makes it really worthwhile."
“They might have 5-6 changes to their itinerary; that could be 5-6 different emails. How do you know they’re going to look at the most recent one?”
"Vamoos has been perfect ... Honestly, we’ve used it for every single one of our trips.”
"It's a surprise and delight - it's not something they're necessarily expecting and then when they book they get this lovely shiny app and they really love it."
"The app is like having a tour guide along for the ride – useful for pre-trip planning as well as on-trip reference."
"A lot of times, my clients don't read everything ... With Vamoos they can pull out their phone or their iPad and call it up and be able to see it along the way while they're on their trip."
“The fact that we can change and update information whilst our groups are on tour is one of the best features. The app has definitely saved time and streamlined our process and will continue to do so moving forward.”
“Vamoos doesn’t steal much time from the travel consultants ... In fact, because you can upload the documents and have recommendations and so on, that’s also limiting the number of questions that clients feel the need to ask. Because they’ve got this handy app on their phone.”
“The feedback we get from clients is excellent... The app is right up there as a key part of their holiday experience.”
"We understands the importance of being able to personalise each stage of the journey for clients: from the restaurant recommendations with the best in Asian cuisine, to the local knowledge based on client’s personal interests. And it all comes branded and unique to that client."
"You don't expect a client in their mid-70s to think Vamoos is the best thing since sliced bread, but they do! As a luxury tour operator we needed to present our bespoke trips in an engaging way with consistent branding throughout - from quote stage to after clients returned home. Vamoos was the perfect tool for this."
"These guys are all top architects in IT and they all absolutely love the app."
“Vamoos isn’t time consuming, it’s a good use of our time for the output which is a great customer experience. Ollie, our dedicated account manager, has been absolutely wonderful in supporting us and running through how to use the app.”
