Last year our production team was one individual, and we had 1500 guests, so it’s pretty amazing to see how one person was able to handle that workflow due to implementing Vamoos.
Last year our production team was one individual, and we had 1500 guests, so it’s pretty amazing to see how one person was able to handle that workflow due to implementing Vamoos.
Specialising in inn-to-inn hiking trips around the world, Ryder-Walker Alpine Adventures have been delivering unforgettable holidays for over 40 years. offering both FITs and guided tours, they take care of everything for their clients – from hotel bookings and walking routes, to meal plans and luggage transfers.
Operating with just a small team, the adventure travel company realised that working smarter, not harder, was the key to scaling up their business. So when they discovered travel tech could help to streamline their operations, they were keen to explore its potential.
Before using Vamoos, Ryder-Walker were committed to keeping their clients informed – no matter the manual effort. ‘We used to do these very tedious processes of printing and hand-binding these books,’ explained Terese Broderick, Lead Customer Service Specialist at Ryder-Walker. ‘If there was ever a change that needed to happen, we had to tear the page out and reprint and rebind the whole thing.’
The days of printed itineraries are long gone for Ryder-Walker, who now embrace what digital tools have to offer. Using the Vamoos Travel App, the team provide travellers with interactive Daily Itineraries, GPX Route Maps for hiking trails, and a digital Documents Wallet, packed with kit lists, destination details and training advice. Plus, if there’s ever a reroute or schedule change, Ryder-Walker alert their clients effortlessly with an Instant Notification, delivered directly to their phone.
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Want to know the secret to Ryder-Walker’s success? Here’s the key; consistency. Over the last few decades, the team had gained renown for their meticulously planned hiking itineraries; tried, tested and perfected through years of fine-tuning. Their set itineraries pair seamlessly with the Vamoos Travel App, and its handy templating feature.
‘Once we created these templates it was really easy to essentially copy a trip and then change any details needed for the guests that sign up,’ explained Terese, reflecting on the implementation of Vamoos. Rather than building each trip from scratch, existing itineraries can be cloned and updated in seconds, with only key details like clients’ names, flight information and dates requiring adjustment. Vamoos does the heavy lifting, saving travel companies like Ryder-Walker hours of admin.
From hand-binding travel itineraries to providing their clients with a stunning, all-in-one app, Ryder-Walker have truly catapulted their company into the 21st century. The Vamoos Travel App has transformed the way the hiking company delivers their tours, by allowing travellers on-demand access to interactive itineraries and dynamic trekking routes, all at the touch of a button.
What’s more, Vamoos has helped Ryder-Walker to scale up their business, without the need for significant staff expansion. ‘Last year our production team was one individual, and we had 1500 guests, so it’s pretty amazing to see how one person was able to handle that workflow due to implementing Vamoos,’ marvelled Terese. ‘I would say we’ve grown 7-10% since implementing Vamoos.’
While they cater to a diverse demographic of travellers, the majority of Ryder-Walker’s clientele are at retirement age. At first, the team questioned how readily their customers would adapt to new technology – but after implementing Vamoos, their worries quickly faded.
‘There’s a lot of different features that our guests really love about the Vamoos App,’ remarked Terese, ‘it’s pretty easy to use, I think they like the organisation feature, the fact that it’s available offline.’ Plus, for Ryder-Walker’s less tech-savvy travellers, Vamoos’ PDF itinerary generator, Creations, was a big hit. ‘What has been nice for us is the ability to offer it as a PDF where it already gets formatted from the app,’ explained Terese, ‘so they have that option.’ With just one simple change, Ryder-Walker have revolutionised their customer experience, taking their service from outstanding to unparalleled.
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