We have only had positive feedback from our clients.
We have only had positive feedback from our clients.
Imagine Travel is an award-winning tour operator specialising in tailor-made holidays to Africa, Asia and the Americas. The trips are created from scratch for each of their clients by travel specialists who know these destinations inside out.
When a client of Imagine Travel suggested they should get an app after seeing another tour operator use one, Linda, who heads up Marketing for Imagine Travel, assumed that this would entail building their own app – an expensive prospect for any business.
Exceed the expectations of the modern client
After a second client said they would not book through a tour operator who didn’t have an app because they found it so useful, Linda got in contact with us after hearing about Vamoos from a client. In fact, several of our clients were asked about an app before they start using Vamoos – it’s no longer a luxury for travellers, it’s a necessity.
‘After looking into it, we discovered Vamoos was very doable for us, so set up a meeting to talk it through further. It made sense, so we went for it. It’s a good idea and loads of people have an app now, so we were a bit behind in that respect. We always knew it was a good idea, but there were always other things on our to-do list.’
You might like: Boost your rebooking rates by up to 50%
Create a stunning personalised app for your clients in minutes
Linda wasn’t just worried about the cost of offering an app, she was also wary of how much time her staff would have to commit to get it up and running. We’ve made building a Vamoos app super easy, with an intuitive back-end system consultants can pick up in minutes. Plus, you get your own account manager to make sure everything runs as smoothly as silk.
‘The implementation of the app went really well, our dedicated account manager is really responsive and replies quickly to all our questions which is great. We had really clear guidance from the start of what to do and what was needed, and so far we have only had positive feedback from our clients.’
You might like: Create a Bespoke App for Your Clients in Under 15 Minutes
Revolutionise your clients’ on-trip experience with easy-access docs and unique recommendations
As Imagine Travel operates in over 40 countries, they have a lot of documents to manage. Vamoos empowers their clients to access all of them in one place without needing to print a single page. Plus, the Imagine Travel team are in the process of uploading Points of Interest information country by country to add personalised recommendations for their clients wherever they go.
‘It will definitely save us time in the long run if we stop sending out documents via post to our clients. Obviously, this will save us money too, which we will still spend on each individual booking in some fun and unique way. We send out restaurant guides anyway so it’s good to be able to add all of this information to the map, too.’
Want to start blowing your clients’ minds with better ways of travelling? You can start a free trial of Vamoos now with absolutely no commitment. Or, if you’d rather discuss how Vamoos can work best for you first, book a personalised demo with one of our team here.