For tour operators and travel agencies, the ability to communicate directly with travellers, share important travel documents and keep clients informed about itinerary changes is crucial – especially if you want to deliver an excellent overall experience.

Here’s the bad news: emails are getting in the way. They’re outdated, time-consuming and easy for your clients to miss. Don’t worry though; we’re sharing 3 ways in which emails are letting you down, and showing you why an all-in-one travel app could be the solution to your problems. 

It’s easy to miss important information

Every day the average inbox is snowed under with emails, so a number of overlooked messages are guaranteed. Add important travel documents into the mix, and it’s a disaster waiting to happen. 

With the Vamoos travel app, key documents can be stored directly in the app, where they’ll never be misplaced. Picture this: hotel booking details, tickets and travel insurance policies all in one place, even accessible offline. No more sifting through spam folders or misplacing boarding passes – everything your clients need would be ready at their fingertips. Emails are a hassle and add stress to the travel experience; by switching them for a travel app, you could be part of the solution, not the problem. 

Read now: How Black Tomato modernised their customer journey

Emails overload your clients

When your clients book a holiday, what they’re really seeking is relaxation — not a barrage of never-ending emails. Adding to their already overflowing inbox will do little to boost their excitement; in fact, it’s more likely to take away from the holiday magic. It’s a tough call; you want to keep travellers in the loop, but don’t want to overwhelm them. So what’s the solution? 

Swapping tedious email threads for Vamoos’ instant messaging is the perfect way to communicate effectively with your clients, while bypassing their inboxes entirely. If there’s a last minute change to their hotel room or their dinner reservation is cancelled, don’t worry – you can let your clients know right away with a direct message. Likewise, if travellers have any questions of their own, they can reach you at the touch of a button, meaning they’ll feel supported at every stage of their trip. Satisfied clients are more likely to rebook with your travel company, so swapping endless email chains for in-app messaging is a no-brainer. 

Emailing is time-consuming

I’m sure you’re familiar with this scene; you’ve emailed your client a detailed breakdown of their trip (which took quite some time to put together, may I add) only for things to change at the very last minute. Cue the scramble to update and resend countless PDFs before travellers get the wrong idea – you wouldn’t want them to arrive at the incorrect meeting point for their hike, or head to an attraction that’s closed for the day.

Say goodbye to frantic, last-minute emails – with the Vamoos travel app, making updates to your clients’ itineraries is seamless, and can even be done in real-time. Not sure whether your clients would notice the changes to their itineraries? That’s why Vamoos has instant notifications, so you can let travellers know immediately when the plan has changed. Delivering a better service to your clients AND saving time that could be better spent elsewhere? Ditching outdated emails would be a win-win for your business.

If you’re ready to say goodbye to old-fashioned emails and hello to an all-in-one travel app (which could seriously help to streamline your operations) book a meeting now or get started with a FREE trial of Vamoos.

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